Frequently Asked Questions
Everything you need to know about our pentesting gear and logistics.
How long does shipping take for international orders?
International orders are typically processed within 24 hours and can take between 7 to 21 business days to arrive, depending on the destination and customs processing.
What is the return policy for Hak5 hardware?
We offer a 30-day return policy for unopened and unused hardware. Due to the nature of security tools, items that have been opened or modified are generally not eligible for return unless defective.
Do you provide technical support for your tools?
Yes, we provide extensive documentation, community forums, and a dedicated help desk to assist you with hardware setup and troubleshooting.
Are software updates included with my purchase?
Absolutely. Firmware updates and official payloads for our devices are provided free of charge through our official download portal and GitHub repositories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various cryptocurrencies for secure checkout.
Can I cancel my order after it has been placed?
Orders can be canceled within 1 hour of placement. Once an order has reached the fulfillment stage, we are unable to cancel it, but you may initiate a return upon delivery.