Returns & Exchanges
At Hak5, we stand by our professional-grade penetration testing tools and offer a 30-day return window for items in original, unused condition. Whether you have technical concerns or a change of heart, our team is here to ensure your gear meets your operational needs.
Request an RMA
Log into your account or visit our support portal to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.
Prepare Your Gear
Pack the item securely in its original retail packaging, ensuring all antennas, cables, and accessories are included to avoid restocking fees.
Ship to Hak5
Affix the provided RMA label to your package and ship it via a tracked carrier to our fulfillment center for inspection.
Inspection and Refund
Once our technicians verify the hardware's integrity, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing